Frequently asked questions

Below you can find answers to the frequently asked questions about your FitPass membership. For more information, contact us at +995 32 2 12 12 40

CONTENT
1
What is FitPass and how to use FitPass card?
2
Informations about sports facilities and disciplines
3
Business users

1. What is FitPass and how to use FitPass card?

1. What is FitPass?

FitPass is a European leader in sports benefits that promotes healthy and active lifestyle. With FitPass card, you have an ability to practice many sports and go to many different sports facilities at the cost of just one monthly membership fee.

In FitPass system there are best gyms, swimming pools, fitness centres, dance studios, and many other sports facilities. Each of them will satisfy the need and desired of the individual, while saving time and money. Features that come with FitPass card will contribute to the facilitation of keeping healthy and active lifestyle.

2. What are the benefits of FitPass for companies?

FitPass card is a great way to invest in employees, opportunity to strengthen their loyalty to your company and increase productivity. Thanks to our approach to constant development of employees, with our individual deals and upgrading the system, FitPass is a pioneer of this type of rewarding the employees in Georgia. FitPass system will increase the physical condition, as well as the productivity of employees in all companies that are involved in the program. Benefits: a) Healthier approach to life increases the productivity and indirectly affect the magnification of the business income. b) Better health status of employees will cause less absenteeism. c) The optimal solution - Offers are made according to the needs and capabilities of the company. d) Increases the attractiveness of the company for potential employees. e) The positive image of the company - Be a company that positively affect the fulfillment of the professional and personal needs of employees, in many ways. If you want to know more about FitPass benefits, all information you can find on the following link.

3. How to use the FitPass card?

To access a desired facility in the FitPass system, it is necessary to show your FitPass card with a valid identity document with photograph at the entrance. Staff of the facility will scan your FitPass card, which will record the arrival and return you the card.

4. How often may I use FitPass card?

It is possible to use only one term (one training) per day.

5. May another person use my FitPass card?

Using someone else’s card is not allowed. Each card is personalized and can be used only by the owner.

2. Informations about sports facilities and disciplines

Which sports facilities may I use with FitPass card?

You can use any sports facility from the list of FitPass partners.

How can I find a desirable sports facility or discipline in my area?

Check our page with the list of FitPass partners, and use filters like ‘choose city’ or ‘choose sports discipline’ and you will easily find the nearest sports facility.

How can I find more information of specific sports facilities and their offer?

Every sports facility which is partner of FitPass, has it’s page (profile) on the page OBJECTS. Find their page and read more informations about their offer and services.
* Always read all the information about sports facility before you visit it.

How my arrival is recorded?

To access the desired facility in the FitPass system, it is necessary to show your FitPass card with a valid identity document with photograph at the entrance. Staff of the facility will scan your FitPass card, which will record the arrival and return you the card.

May I visit several sports facilities per one month?

Yes! Train where you want, what you want and when you want – That is what FitPass is all about.

May I leave my FitPass card in any sports facility?

It is forbidden to leave FitPass card in sports facility longer than duration of training.

Which sport disciplines and activities may I use with FitPass card?

In FitPass system there are more than 80 sports disciplines which you can train! Choose your favorite discipline on the page OBJECTS, pick the nearest facility and enjoy your training now.

May I use all activities without extra charge?

The most activities from FitPass system are without extra charge. On page OBJECTS you can find desired sports facility and read the necessary information.

Do I need to make a reservation before I go to sports facility?

The most sports facilities in FitPass system don’t require booking or reservation. However, certain activities (such as swimming, soccer, some of group programs…) have specific terms of use or number of prospective members, so it is necessary to make an appointment. Read the necessary information about the sports facility and it’s service before you visit it!

3. Business users

How can I get FitPass card?

You can get FitPass card only if you work in company which is registered in Georgia, and if your employer is a FitPass partner. All information you can find on following link.

How can I pay FitPass membership fee?

Paying for FitPass business card depends on the company you are working in. Contact your HR service and find more information.

How can I get my FitPass card?

FitPass cards will be delivered to the company (HR service), which will distribute them to the employees.

I have lost my FitPass card. What should I do?

If you lose FitPass card contact our Call Centre on +995 32 212 1240 or via info@fitpass.ge , or talk to HR service in your company. We will make you a new FitPass card in few days.

My company isn’t partner of FitPass system. What should I do?

If you want your company to become a FitPass partner, contact our Call Centre on +995 32 212 1240 or via info@fitpass.ge and we will do our best to make a cooperation.